These Terms of Service ("Terms") govern your access to and use of ReplyLabs, a Google™ Sheets add-on and web dashboard operated by Empra Consultancy LTD ("we", "us", "our"), registered in the United Kingdom. By creating an account or using ReplyLabs, you agree to be bound by these Terms.
If you do not agree, do not use ReplyLabs.
1. Service Description
ReplyLabs is a Google™ Sheets Editor Add-on that enables AI-powered prompts, web scraping, and email verification directly inside Google™ Sheets. The service includes:
- A Google™ Sheets sidebar extension for running AI, scrape, and verify batch jobs
- A web dashboard at replylabs.io for account management, billing, team management, and settings
- API integrations with third-party AI model providers (OpenAI, Anthropic, Google™, Mistral) and service providers (No2Bounce for email verification)
2. Eligibility
You must be at least 18 years old and have the legal capacity to enter into a binding agreement. If you use ReplyLabs on behalf of a company or organization, you represent that you have authority to bind that entity to these Terms.
3. Accounts
3.1 Registration. You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
3.2 One Account Per Person. Each individual may maintain one account. Organizations may have multiple user accounts under a single workspace.
3.3 Account Security. Notify us immediately at hello@replylabs.io if you suspect unauthorized access to your account.
4. Plans and Pricing
4.1 Free Tier (Starter). The Starter plan provides access to all core features. AI, scrape, and verify operations are charged from your prepaid balance at published rates, which include a markup over provider costs.
4.2 Paid Plans (Pro and Scale). Paid plans are billed monthly per seat. Pro and Scale plans unlock the ability to bring your own API keys ("BYOK"), which eliminates per-operation charges for the connected providers. Current pricing is published at replylabs.io and on the billing page of the dashboard.
4.3 Prepaid Balance. You may add funds to your workspace balance via credit card. Funds are non-refundable once added. When your balance reaches zero, paid operations (AI prompts, web scraping, email verification) will stop functioning until funds are added.
4.4 Auto-Recharge. If enabled, we will automatically charge your saved payment method when your balance drops below your configured threshold. You may disable auto-recharge at any time from the billing page.
4.5 Price Changes. We may change our pricing with 30 days notice. Price changes do not affect the current billing period for active subscriptions.
5. Payment and Billing
5.1 Payment Processing. Payments are processed by Stripe, Inc. By making a payment, you also agree to Stripe's terms of service. We do not store your full credit card details on our servers.
5.2 Subscriptions. Paid plans auto-renew monthly unless cancelled. You may cancel at any time from the billing page. Cancellation takes effect at the end of the current billing period. No prorated refunds are issued for partial months.
5.3 Seat-Based Billing. Paid plans are priced per seat. Adding team members may increase your monthly charge. Removing members reduces the charge on the next billing cycle.
5.4 Failed Payments. If a payment fails, we will attempt to charge your payment method again. If payment continues to fail, your plan may be downgraded to Starter and BYOK access may be suspended.
6. Acceptable Use
You agree not to:
- Use ReplyLabs for any unlawful purpose or in violation of any applicable law
- Send unsolicited commercial email (spam) using data obtained through ReplyLabs
- Scrape websites in violation of their terms of service or robots.txt directives
- Use the email verification feature to validate harvested email lists for unsolicited outreach in jurisdictions where this violates anti-spam laws (such as CAN-SPAM, GDPR, or CASL)
- Attempt to reverse-engineer, decompile, or disassemble any part of the service
- Interfere with or disrupt the service or servers
- Share your account credentials with others
- Use automated tools to create multiple accounts
- Circumvent usage limits, rate limits, or billing controls
- Use ReplyLabs to process personal data in a manner that violates applicable data protection laws
7. Your Data
7.1 Ownership. You retain full ownership of all data you process through ReplyLabs, including your spreadsheet content, AI outputs, scraped data, and verification results. We claim no ownership over your data.
7.2 How We Access Your Data. The ReplyLabs Google™ Sheets extension accesses only the active spreadsheet you are working in (using the spreadsheets.currentonly OAuth scope). We do not access other files in your Google™ Drive. Data you process through batch jobs is transmitted to our servers for processing and the results are written back to your spreadsheet.
7.3 Data Retention. Batch job metadata (row counts, costs, timestamps) is retained for your usage history. The actual content of your spreadsheet rows is not stored on our servers after the batch job completes. AI prompt results, scraped content, and verification results are written directly to your Google™ Sheet and are not retained by us.
7.4 BYOK Data Processing. When you use your own API keys (BYOK), your data is sent directly to the third-party AI provider under your own API agreement with that provider. We do not store or log the content of BYOK requests beyond what is needed for job tracking (row count, cost, status).
7.5 Data Deletion. You may delete your account and all associated data at any time from the Settings page. See our Privacy Policy for details on data deletion.
8. Third-Party Services
ReplyLabs integrates with the following third-party services. Your use of data processed through these services is subject to their respective terms:
- OpenAI, Anthropic, Google™ AI, Mistral. AI model providers.
- No2Bounce. Email verification.
- Stripe. Payment processing.
- Google™ Workspace. Sheets API and add-on hosting.
- Supabase. Database and authentication.
- PostHog. Product analytics (with your consent).
We are not responsible for the availability, accuracy, or policies of third-party services.
9. Intellectual Property
9.1 Our IP. ReplyLabs, its source code, design, branding, and documentation are the property of Empra Consultancy LTD. These Terms do not grant you any rights to our intellectual property beyond the limited license to use the service.
9.2 Feedback. If you provide feedback or suggestions about ReplyLabs, we may use them without obligation or compensation to you.
10. Limitation of Liability
To the maximum extent permitted by law:
- ReplyLabs is provided "as is" and "as available" without warranties of any kind, express or implied.
- We do not guarantee that AI outputs will be accurate, complete, or fit for any particular purpose.
- We are not liable for any damages arising from your use of scraped data, AI-generated content, or email verification results.
- Our total liability for any claim arising from these Terms or your use of ReplyLabs is limited to the amount you paid us in the 12 months preceding the claim.
- We are not liable for any indirect, incidental, special, consequential, or punitive damages.
11. Indemnification
You agree to indemnify and hold harmless Empra Consultancy LTD, its officers, directors, and employees from any claims, damages, or expenses arising from your use of ReplyLabs or your violation of these Terms.
12. Suspension and Termination
12.1 By You. You may cancel your subscription and delete your account at any time.
12.2 By Us. We may suspend or terminate your account if you violate these Terms, if your payment fails repeatedly, or if we reasonably believe your use of the service is harmful to other users or to us. We will provide notice where practicable.
12.3 Effect of Termination. Upon termination, your access to ReplyLabs ceases. Your prepaid balance is non-refundable. Data deletion follows the process described in our Privacy Policy.
13. Changes to These Terms
We may update these Terms from time to time. We will notify you of material changes via email or through the dashboard. Continued use of ReplyLabs after changes take effect constitutes acceptance of the updated Terms.
14. Governing Law and Disputes
These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms will be resolved in the courts of England and Wales. Nothing in these Terms affects your statutory rights as a consumer under applicable law.
15. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force and effect.
16. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Empra Consultancy LTD regarding your use of ReplyLabs.
17. Contact
For questions about these Terms, contact us at:
Empra Consultancy LTD
Email: hello@replylabs.io
Website: replylabs.io